WARRANTY AND RETURNS
Manufacturer’s defects will be replaced free of charge within 1 year of the purchase date.  The exception is ThinOptics, which can be returned or replaced within 90 days of the purchase date, or at the discretion of the manufacturer.

Unused products may be returned or exchanged within 90 days of the purchase date. All returns or exchanges must include the case and all original packaging as well, plastic bag with sku sticker, temple sleeves and inner plastic sleeve with glasses in them or can not be accepted.

All purchases are final and no returns or exchanges will be accepted on items on Clearance (Visualites 51, Visualites 6 and Visualites Sunglasses).

Color and/or shape exchanges on orders that were misplaced will be processed within 48 hours of receiving the returned item. All returns or exchanges must include the case and all original packaging as well, plastic bag with sku sticker, temple sleeves and inner plastic sleeve with glasses in them or can not be accepted.

Please contact customerservice@visualites.com to process your return or exchange.
A $2.00 per item restocking fee will be applied to all items exchanged or returned.
Shipping on exchanges is not free and will be charged to the customer.
Shipping charges and taxes can not be refunded on returns.

SHIPPING

Shipping is FREE within the continental United States.

Most orders will be shipped either UPS Ground or USPS.

We now ship to CANADA and AUSTRALIA! Please allow 2-3 weeks for your order to arrive. Both Canadian and Australian orders are shipped via First Class Mail.  See chart below for shipping charges.

We are happy to accept military addresses (APO, FPO, DPO).

Most orders received before 2 pm will ship the same day. Orders received after 2 pm will ship the next business day. Please allow more time if your order is placed over a weekend or holiday.

Next Day Air, 2nd Day Air, and orders shipped to HAWAII & ALASKA will incur the following charges:

** For ALASKA and HAWAII, orders of one (1) or two (2) readers will ship FREE via First Class Mail **

2017 UPS Daily Rates Visualites

 WeightQuantity ReaderContinental USHI & AK
UPS Ground1lb3-8 ReadersFREE$24.16
UPS Ground2lb9-17 ReadersFREE$26.50
UPS Ground3lb18-30 ReadersFREE$28.85
UPS 2nd Day1lb1-8 Readers$18.47$34.02
UPS 2nd Day2lb9-17 Readers$20.14$37.93
UPS 2nd Day3lb18-30 Readers$22.27$43.25
UPS Next Day1lb1-8 Readers$43.95$61.68
UPS Next Day2lb9-17 Readers$47.78$67.58
UPS Next Day3lb18-30 Readers$53.13$75.40

International First Class (large package) Charges For Visualites

 WeightQuantity ReaderCanadaAustraliaNew Zealand
First Class Mail1lb1-8 Readers$15.50$22.75$22.25
First Class Mail2lb9-17 Readers$15.50$22.75$22.25
First Class Mail3lb18-30 Readers$24.50$33.75$33.25