WARRANTY AND RETURNS
Manufacturer’s defects will be replaced free of charge within 2 years of the purchase date. The exception is ThinOptics, which can be returned or replaced within 90 days of the purchase date, or at the discretion of the manufacturer.
Unused products may be returned or exchanged within 90 days of the purchase date. All returned or exchanges must include the case or can not be accepted. Please also return all original packaging as well, plastic bags, temple sleeves etcetera.
All purchases are final and no returns or exchanges will be accepted on items on Clearance (Visualites 51, Visualites 6 and Visualites Sunglasses).
Color and/or shape exchanges will be processed within 24 hours of receiving the returned item. All returned or exchanges must include the case or can not be accepted. Please also return all original packaging as well, plastic bags, temple sleeves etcetera.
A $2.00 per item restocking fee will be applied to all items exchanged or returned.
Shipping on exchanges is not free and will be charged to the customer.
Shipping charges and taxes can not be refunded on returns.
Shipping is FREE within the continental United States.
Most orders will be shipped either UPS Ground or USPS.
We now ship to CANADA and AUSTRALIA! Please allow 2-3 weeks for your order to arrive. Both Canadian and Australian orders are shipped via First Class Mail. See chart below for shipping charges.
We are happy to accept military addresses (APO, FPO, DPO).
Most orders received before 2 pm will ship the same day. Orders received after 2 pm will ship the next business day. Please allow more time if your order is placed over a weekend or holiday.
Next Day Air, 2nd Day Air, and orders shipped to HAWAII & ALASKA will incur the following charges:
** For ALASKA and HAWAII, orders of one (1) or two (2) readers will ship FREE via First Class Mail **
2017 UPS Daily Rates Visualites
|Weight||Quantity Reader||Continental US||HI & AK|
|UPS Ground||1lb||3-8 Readers||FREE||$24.16|
|UPS Ground||2lb||9-17 Readers||FREE||$26.50|
|UPS Ground||3lb||18-30 Readers||FREE||$28.85|
|UPS 2nd Day||1lb||1-8 Readers||$18.47||$34.02|
|UPS 2nd Day||2lb||9-17 Readers||$20.14||$37.93|
|UPS 2nd Day||3lb||18-30 Readers||$22.27||$43.25|
|UPS Next Day||1lb||1-8 Readers||$43.95||$61.68|
|UPS Next Day||2lb||9-17 Readers||$47.78||$67.58|
|UPS Next Day||3lb||18-30 Readers||$53.13||$75.40|
International First Class (large package) Charges For Visualites
|Weight||Quantity Reader||Canada||Australia||New Zealand|
|First Class Mail||1lb||1-8 Readers||$15.50||$22.75||$22.25|
|First Class Mail||2lb||9-17 Readers||$15.50||$22.75||$22.25|
|First Class Mail||3lb||18-30 Readers||$24.50||$33.75||$33.25|