Visualites Shipping Policy
Free U.S. Shipping – Always
At Visualites, we believe in simplicity and fairness. That’s why we offer free shipping on all orders within the continental United States—no order minimums, no hidden fees. Just fast, trackable delivery via USPS First Class Mail.
Most U.S. orders ship the same business day if placed by 1:00 p.m. MT. Orders placed after that will ship the next business day. Please allow 3–7 business days for delivery.
Military Addresses (APO/FPO/DPO): We’re proud to support U.S. service members and ship to all military addresses via USPS.
International Shipping – Australia, Canada, Europe& New Zealand
We’re happy to ship our lightweight reading glasses to customers in Canada, Australia, Europe and New Zealand. Due to rising international shipping costs, we generate real time rates with USPS and DHL to reflect current carrier pricing while keeping things as fair as possible for our customers.
Note: Delivery times range from 2–4 weeks depending on destination and customs processing. Tracking is included, but updates may be limited once parcels enter your country.
We wish we could offer free international shipping, but to keep our product prices competitive and continue offering free U.S. shipping, we ask our international customers to share in the cost of global delivery. Thank you for understanding!
Shipping Issues or Delays?
In rare cases, USPS tracking may lag or not scan your package immediately. If your package hasn’t moved for 3 days please notify us immediately so we can work with you and the carrier to expedite the shipping process. If you do not receive your shipment within 14 days from the date of your order, we’ll resend your order at no charge. While this is extremely rare we do ask for this time window as typically packages that have stalled do start moving again so if we send a new package sooner it will result in two shipments arriving.
Contact Us
Please contact us at customerservice@visualites.com with any concerns about your shipping or questions about our policies. We normally respond the same business day.